Terms of service

Last updated: 6 November 2026

Nothing in these Terms, including any warranty disclaimer, liability limitation or cancellation provision, excludes mandatory consumer rights. Our Return and refund policy governs return requests, return costs and refunds. Any more generous policy promised when you purchased remains applicable to that purchase.

OVERVIEW
Welcome to MooMenn! The terms "we", "us" and "our" refer to MOOMENN LLC, trading as MooMenn. MooMenn is the seller for purchases made on this marketplace and handles customer service and after-sales support. Products are supplied and fulfilled by the relevant supplier. MooMenn coordinates with the supplier on your behalf; supplier fulfilment does not reduce your rights against MooMenn. MooMenn operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MooMenn is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
Products must conform to their description and meet the standards required by applicable law. Differences caused by screen settings do not remove your rights if goods are faulty or not as described.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. MooMenn reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until MooMenn confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Contact MooMenn promptly if you wish to change or cancel an order, because the supplier may already be preparing it. This does not limit any statutory cancellation or return right. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
In every country we serve, you may request an eligible return within 14 days after delivery, starting from delivery of the last item where an order arrives separately. Ordinary change-of-mind returns go to the relevant brand or supplier’s confirmed location, and you arrange and pay for return postage and the return shipping label. Faulty goods and mandatory consumer rights are treated separately. The dispatch deadline, conditions and refund terms are set out in our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Please review the prices, delivery options and order total displayed at checkout before you place your order. Nothing in these Terms overrides applicable requirements for the displayed price.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the total shown at checkout for your order.

SECTION 5 - SHIPPING AND DELIVERY
Products are fulfilled by the relevant supplier. Shipping costs and available services are calculated at checkout for your address and basket. Orders from multiple brands may ship separately and have combined shipping charges. See our Shipping policy. Delivery estimates may be affected by carrier delays, customs processing or events outside our control. Contact MooMenn for delivery support. Your rights relating to delivery, loss, damage and cancellation are governed by applicable law and are not reduced by supplier fulfilment. Where EU consumer law applies, the trader is responsible for damage to the goods until you receive them.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by MooMenn, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of MooMenn, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by MooMenn.
MooMenn's names, logos, product and service names, designs, and slogans are trademarks of MooMenn or its affiliates or licensors. You must not use such trademarks without the prior written permission of MooMenn. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
MooMenn is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with MooMenn. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MooMenn, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MooMenn.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the country where you reside, to provide services to you. See our Privacy Policy for more information about how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial purposes. We may, for example, exercise the rights granted under this license to operate, provide, evaluate, enhance, improve and promote the Services, and to perform our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (i) you own all Feedback or hold all necessary rights to it; (ii) you have disclosed any compensation or benefit received in connection with submitting your Feedback; and (iii) your Feedback will comply with these Terms. We are and will be under no obligation (1) to keep your Feedback confidential; (2) to compensate you for your Feedback; or (3) to respond to your Feedback.

We may, but are not required to, monitor, edit or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe any third party's rights, including copyright, trademarks, privacy, personality rights or any other personal or proprietary right. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene statements, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any Feedback. You are solely responsible for the Feedback you provide and its accuracy. We assume no responsibility for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the Services may contain information with typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any error, inaccuracy or omission, to change or update information, or to cancel orders if information is inaccurate, at any time and without prior notice, including after you have placed your order.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes. You are prohibited from accessing or using the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) to violate any international, federal, provincial or state regulation, rule or law, or any local ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, injure, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit or arrange for the sending of advertising or promotional material, including any junk mail, chain letter, spam or other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or interferes with anyone's use or enjoyment of the Services or that, in our judgment, may harm MooMenn, Shopify or users of the Services, or expose them to liability.

You further agree not to: (a) upload or transmit viruses or any other type of malicious code that will or could be used in any way to affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, scrape, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or engage in impersonation in connection with the Services; (e) use a robot, spider, data extraction or collection tool, automatic device or process, AI tool such as agentic AI, or any automated or manual means to access the Services; or (f) interfere with, circumvent or bypass security or authorization features, robot exclusion headers or any other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without prior notice, if we determine that you have violated any provision of these Terms.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, authorize, permit or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity, and that may operate on behalf of a person or through their device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the requirements of Section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have asked that Agent to refrain from accessing, using or interacting with any service.

14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or obscure the fact that access, use or interactions originate from an Agent, including by (a) imitating human behavior and interaction patterns, or (b) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) answer truthfully any question or prompt intended to determine whether interactions originate from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion at any time and without prior notice, and you will remain responsible for all amounts due up to and including the date of termination.

The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. You rely on this information strictly at your own risk. We disclaim all responsibility arising from reliance on this material by you, any other visitor to the Services, or anyone who may be informed of any of their content.

EXCEPT AS EXPRESSLY STATED BY MooMenn, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, ACCEPTABLE MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MooMenn, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUBCONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, OR FROM ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERROR OR OMISSION IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF USING THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless MooMenn, Shopify and our affiliates, partners, officers, directors, employees, agents, subcontractors, licensors and service providers against any losses, damages, liabilities or claims, including reasonable attorneys' fees, owed to a third party arising from (1) your breach of these Terms of Service or the documents incorporated into them by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim giving rise to indemnification, provided that a failure to give timely notice will not relieve you of your obligations unless you suffer material prejudice. We may direct the defense and settlement of that claim at your expense, including selecting legal counsel, but we will not settle any claim that imposes non-monetary obligations on you without your consent, which may not be unreasonably withheld. You will cooperate in the defense of claims subject to indemnification, including by providing relevant documents.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. That determination will not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules we post on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, replacing any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any previous version of the Terms of Service.

Any ambiguity in the interpretation of these Terms of Service will not be construed against the party that drafted them.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements relating to the Services are governed by the law applicable to your purchase or use of the Services. Nothing in these Terms excludes or limits mandatory consumer protections, including those provided under the law of the country where you habitually reside, where applicable, or your right to bring a claim before a court with jurisdiction under applicable law.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, amend or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and those changes will take effect on the date stated in the notice. Your continued use of or access to the Services after any changes to these Terms of Service are posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service, customer service and after-sales support should be directed to MooMenn at care@moomenn.com.

Our contact information is listed below:
Email: care@moomenn.com
Trade name: MooMenn

Address: MOOMENN LLC, 30 North Gould Street, Ste R, Sheridan, WY 82801, United States