Return Policy
14-day returns for all delivery countries
In every country we serve, request an eligible return within 14 days after delivery. If your order arrives separately, the period starts after delivery of the last item. Send the goods back within 14 days after notifying us.
For ordinary change-of-mind returns, you arrange and pay for the return postage and shipping label where permitted by applicable law and disclosed before purchase. Returns go to the same supplier location from which each item was shipped, as confirmed in your return instructions. No restocking fee applies. Discounted items follow the same return window. Mandatory rights, including rights for faulty or incorrect goods, remain unaffected.
To request a return or exchange for any supplier, log in to your MooMenn account, open the relevant order, select the items you wish to return and submit the return request. MooMenn reviews your request. Once it is accepted, you receive return instructions confirming the return address, which is the same supplier location from which the item was shipped.
If you cannot access your account or submit a return request, email care@moomenn.com. Our review concerns return arrangements. It does not restrict your statutory right to cancel or affect any statutory remedy or refund deadline.
MooMenn is the seller for purchases made on this marketplace and handles customer service and after-sales support. Products are supplied and fulfilled by the relevant supplier. MooMenn coordinates with the supplier on your behalf; supplier fulfilment does not reduce your rights against MooMenn.
Nothing in this policy limits any mandatory consumer rights that apply in your country or state.
QABA’IL SQ products, including QABA’IL and Sublime
Use the account request and review process above. Once your request is accepted, follow the return instructions confirming the original shipping location for your item. For an eligible change-of-mind return, arrange return postage at your cost, where permitted by applicable law and disclosed before purchase, to QABA’IL SQ Returns, 6 Rue Maryse Bastié, 91080 Évry-Courcouronnes, France, after we confirm the return instructions for your order. We recommend using a tracked service and keeping proof of dispatch. Tracking is not mandatory where applicable law accepts other adequate evidence of dispatch. QABA’IL SQ does not pay postage or provide prepaid return labels for ordinary change-of-mind returns where permitted by applicable law and disclosed before purchase, whether domestic or international. Include your order number and follow any instructions we give you so the warehouse can identify the parcel.
For a faulty, damaged, incorrect or misdescribed item, contact MooMenn first. MooMenn will review the issue with QABA’IL SQ and arrange an appropriate return or other resolution, including reasonable return arrangements or reimbursement of reasonable return costs as required by applicable law. Your mandatory consumer rights remain unaffected.
Other suppliers
The same account request, MooMenn review and acceptance process applies to every supplier. Each item goes back to the same supplier location from which it was shipped, as confirmed in the return instructions for your order. A mixed-supplier order may require separate returns. Do not send another supplier’s product to QABA’IL SQ or MooMenn’s business contact address. For return periods, conditions, shipping costs, refunds and legal rights, read our Return and Refund Policy. For delivery options and charges, read our Shipping Policy.
