Shipping policy

Last updated: 6 November 2026

Shipping and delivery

MooMenn is the seller for purchases made on this marketplace. Products are supplied and fulfilled directly by our partner brands and suppliers. Dispatch location, delivery options and delivery times can vary by product, supplier and destination.

Delivery destinations

We currently deliver to Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United States. Availability depends on the product and destination. Checkout shows the delivery options available for your basket.

Shipping costs

Shipping costs are calculated at checkout using your delivery address, the items in your order and the delivery services available from each brand. Review the full shipping cost before completing your purchase.

If your order contains products from different brands or suppliers, they may ship separately. Shipping charges may apply to each shipment and be combined at checkout. Each parcel can have its own delivery timeframe and tracking information.

There is no universal flat shipping rate or free-shipping threshold. A specific shipping offer applies only when it is expressly shown for your order at checkout.

Dispatch, delivery estimates and tracking

Suppliers prepare orders after payment is confirmed. Delivery estimates depend on the service and destination. Customs processing, carrier disruption or other delays can affect delivery. If the delivery information shown for your items is unclear, contact us before ordering.

When a supplier provides tracking information, it will be made available with your order. If delivery is delayed, missing or damaged, contact MooMenn so that we can investigate with the supplier and carrier. Your mandatory delivery and refund rights remain unaffected.

International deliveries, taxes and duties

Any taxes or duties collected by MooMenn are shown at checkout. Do not assume that the shipping charge includes import taxes or duties unless this is expressly shown. If a carrier requests an additional customs payment, contact care@moomenn.com with your order number and the notice so that we can check it against your order and the delivery terms.

Returns

In every country we serve, request an eligible return within 14 days after delivery, or delivery of the last item if an order arrives separately. Returns go to the relevant brand or supplier's confirmed return location. You arrange and pay for return postage and the return shipping label for ordinary change-of-mind returns. Faulty, damaged, incorrect or misdescribed goods and mandatory consumer rights are handled separately.

For the return process, dispatch deadline and refund terms, see our Return and refund policy. Do not send goods to our business contact address or to a different brand.

Help with an order

For delivery, tracking or order support, contact care@moomenn.com and include your order number.